Internship Experience at CUTS, Jaipur: Conducting Street Audit, Mapping of PHVO, Study Consumer Protection Bill and Act

Full name of the Organisation, City and State

Consumer Unit Trust Society, Jaipur, Rajasthan

About the Organisation

Consumer Unit Trust Society is an organization for protecting the rights of the citizens and for better functioning of the Consumer forums.

Student Name, College and Year of Study

Ashleen Samuel, Kristu Jayanti College of Law, 1st Year


08th January 2019 to 29th January 2019

Application Process

Candidates are required to apply for an internship to the Human Resource Department with the following:

  1. An application form has to be submitted in the prescribed format.
  2. Reference letter from the university with the fact that they are in the process of acquiring their qualification.
  3. The specific field for which the training is required/ Area of interest.
  4. The duration of the program.
  5. A Non-refundable amount of Rs. 5,000/- (Indian Rupees Five Thousand Only) to be paid at the time of joining via cheque in the name of Consumer Unity and Trust Society.

If applicants satisfy the aforesaid criteria, the application will be forwarded to the relevant department for approval. Once approved, the applicant will be notified with a request to contact and complete the relevant formalities of joining as an intern in the respective department and a work plan will be prepared for his/her internship. Colleagues and Centre Heads may also refer candidates for the internship.

First Day Formalities Initial Impressions

The first day in CUTS, CART (consumer action and research training) was not at all difficult as a brief introduction was given about the NGO which works for the protection of the consumers through the provided study material, the environment there is totally based on the knowledge of your research.

The work plan was designed for me on that same day, and it included a lot of extensive research work. The research helped me know more about the consumers and their consumer redressal forums. The objective of the internship program was to get familiarize with the Consumer Protection Laws.

It is said that practical experience is far better constituents of the project are the event reports prepared on the street audit and the research work done behind the Consumer Protection Bill. The work done during the internship is summarized through a report which has to be submitted at CUTS CART for documentation.

Main Tasks

The work plan is designed for all the interns as per of the duration of the internship, the work plan for me, included three main research tasks that were as follows:

  1. To conduct Street Audit in ten major roads of Jaipur (only as per specified stretches) with regard to pedestrian safety and conditions of encroachments on the footpaths etc.
  2. CUTS mapping of PHVO industries and key stakeholders in 6 Indian states.
  3. To study Key Highlights of ‘Consumer Protection Bill, 2018’ passed by Lok Sabha comparing with the existing Consumer Protection Act, 1986 and prepare a comparison list of all new provisions being added in the Bill, which are not in the existing Act.

This included deep research and fieldworks which made me know the very depth of each and every task assigned to me and the street audit made me understand what all steps have to be taken to make a change in the existing working conditions.

The comparative study brought light towards the new changes which have been modified under the Consumer Protection Act of 1986. IT lab and library were fully provided during the course of the internship.

During the last week of the internship, we were asked to prepare a report which should have Human Rights as the main theme. The report was to be of 7000-8000 words.

Also, the report was to be mandatorily made from the data collected and research work done during the last three weeks of the internship. The report submitted by me was on the tasks which were assigned to me.

Good Things

The internship opportunity I had with Consumer Unity & Trust Society (CUTS) was a great chance for learning and professional development. NGO has a very relaxed environment which helps you to focus on your work and also helps you to share your experience with your colleagues.

It helps to build your confidence at the professional level and will also help to create contacts among business leaders, activists, and other officers. The fieldwork helped me to have confidence in myself and to develop good communication skills in this fast-growing world. Overall, it was a wonderful experience working at CUTS and the knowledge I gained from here will surely help me in my future endeavours.

Bad Things

When it comes to the negativity it does not have any space for it, stress would be there to complete your research but it will never lead you to workload. You have to train yourself in the toughest situations but for these, you just need concentration and dedication towards your work and then you are good to go.

The internship fees is a bit high but if you save your money to have the opportunity to work among them, then it is worth the cost


No Stipend

Accommodation and Commuting for Office

NGO does not provide as such accommodation facilities but there are nearby hostels and I live in Jaipur so it was easy for me to travel and accommodation purpose

Other Info

This internship will help all of us to build our communication skills and researching skills. It will also help you to be punctual at your submissions of each report which has been assigned to you, but you should always remember that the work which is given to you should not become a burden for you.

You just have to be on time and dedicated towards your research which would ultimately help you to focus on the development of your professional skills.

Disclaimer: Internship experiences are opinions shared by individual law students and tend to be personal and subjective in nature. The internship experiences shared on Lawctopus are NOT Lawctopus official views on the internship.

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